1 comment
100% full Not resolved
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

The first pair I bought was My Girl from Urban Outfitters. After a month of having them, I accidentally scratched the lenses beyond repair. I emailed Quay, and their response was essentially that since it was my fault, it's not their problem. I emailed UO instead, and UO allowed me to exchange them for a brand new pair!!

My next purchase I bought Highly Strung and Jet Lag. When I received Highly Strung, part of the paint on the logo had chipped off (see photo). I was disappointed but knew they wouldn't do anything about it. After a few months of having them, I used generic lens cleaner that I've used on mirrored lenses before with a microfiber cloth, on my Highly Strung lens. In the photo, you can see that some of the mirror seems to have scratched off, making it look foggy.

After the lens messed up like that, I moved onto wearing Jet Lag as my default. After a few weeks of continuous wear, I noticed the label decal that was on the left lens was broken up. It did not come to me like this. I took a microfiber cloth, and it completely wiped off of the lens completely. This made me really mad, because if they're asking $50+ for these, the decal should at least stay ON. In the picture, you can see that the label is completely gone without a trace.

I've also noticed that with all three pairs that I own, the screws or hinges on the arms get worn out really easily to the point where the arms have no push to them.

I took my complaint to their Instagram, and the next morning I wake up and find that they had BLOCKED me. I emailed their customer service and have yet to receive an email back. The way they conduct social media is extremely childish and petty.

Review about: Quay Eyeware Sunglasses.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Designs.

I didn't like: Quality, Customer service.

Had an Experience with Quay Eyeware?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Rome, Georgia, United States #1276076

Your blocked because those rip off companies want positive reviews.U should still file complaints and appropriate action.

If u must purchase from these places use a credit card so if they refuse return / repair/ replacement options remove the charges.I have before.good luck

You May Also Like

ListenClear - Listen Clear Hearing Aid Free Trial Review ListenClear "Hello my name is Beatrice Grier Iam makes a complaint about the free trial and my mother money i want your to refund her back and also a overdraft fees..." Read more Eyebuydirect - Poorly made Eyebuydirect "I have been a faithful customer of EyeBuyDirect for a number of years and have introduced its service to several people in Portugal. However, I must share my disappointment linked..." Read more Quay Eyeware - Poor quality *Quay Australia* Quay Eyeware "I was introduced to Quay Australia Sunglasses last year and absolutely loved the sunglasses I was gifted and after two weeks they broke. The hinge broke on the side and..." Read more GlassesUSA totally garbage for Customer Service GlassesUSA " I ordered a frame that looked okay online in July of 2016. The first frame had a scratch on the rim. Returned it. It just sat..." Read more Bad boy furniture is junk   DONT BUY Bad Boy Furniture " Badboy furniture is horrible to deal with ive been dealing with them for weeks ive spent 3900 on a house of crappy *** garbage furniture i have a sofa..." Read more Razbannia Group - Fraud and Scam Artist: Sina Razbannia Razbannia Group "Razbannia Group Beware! Scam And Fraud Against Customers Calabassas, California Do NOT do business with Razbannia Group. Razbannia Group is owned by Sina Razbannia, his wife Shirley Razbannia, his daughter..." Read more Baanyan software services raghu daripalli baanyan software services myvisajobs baanyan software services h1b baanyan software services careers baanyan software services hyderabad baanyan software serv Baanyan Software Services "Baanyan Software Services is a criminal organization run by Raghu Daripalli. He lures fresh graduates on OPT and gullible Software Engineers from India only to turn them into indentured laborers..." Read more Window World - Windows shut, but not locked-poor excuse ! Window World "Had very heavy rains past two weeks and of course, when it rains very heavy, anyone with common sense would not leave their windows wide open. Window World was contracted..." Read more