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1.5 Based on 5 reviews
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  • Customers like
    • Designs 1
  • Customers don't like
    • Quality 2
    • Customer service 1
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Wore my new glasses once and cracked right down the bloody middle. Crappie quality

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I bought at least 10 pairs and all of them broke right away except two.

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I am dealing with the horrible customer service myself . I placed an order for a hi demand pair of glasses . After I get my notification I notice it was for 2 pair of the same glasses . Something must have happen since a lot of people were on the site . I immediately emailed . Snapped . Direct message them to fix my order before it was shipped . They don't have a number to contact them . Finally I get a response saying they cant refund me for... Read more

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Quay eyeware - QUAY AU bad quality, worse service
1 of 3

The first pair I bought was My Girl from Urban Outfitters. After a month of having them, I accidentally scratched the lenses beyond repair. I emailed Quay, and their response was essentially that since it was my fault, it's not their problem. I emailed UO instead, and UO allowed me to exchange them for a brand new pair!! My next purchase I bought Highly Strung and Jet Lag. When I received Highly Strung, part of the paint on the logo had chipped... Read more

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Product came faulty. Contacted quay for exchange right away since quay has a 2 day exchange window. Emailed as instructed, no response !! Nothing. Questioning the integrity of this company.

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Quay eyeware - Poor quality *Quay Australia*
1 of 2

I was introduced to Quay Australia Sunglasses last year and absolutely loved the sunglasses I was gifted and after two weeks they broke. The hinge broke on the side and was a complete loss because there was no way to repair them with my abilities. So recently I decided to splurge and buy myself another pair. I've had them again about two weeks and my latest pair broke off in the exact same way. After reading their refund policy "9. All risk of... Read more

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Quay eyeware - Quay eye ware
1 of 2

I recently bought a pair of sunglasses and the side part of the sunglasses broke. I know that its a pair of affordable sunglasses. But wearing it once and the side hinge broke in half. Because it was my favorite pair I wanted to get it fixed or replaced since its from their company. So I emailed the company asking if I could get it fixed or replaced and they claim that its not their fault. I was willing to pay for the expenses of it getting... Read more

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